Assessment of communication to improve health care quality in pediatrics: a descriptive study
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Keywords

Pediatría
Comunicación
Historia Clínica
Calidad de la Atención en Salud
Seguridad del Paciente Pediatria
Comunicação
Prontuários
Qualidade da Assistência à Saúde
Segurança do Paciente Pediatrics
Communication
Medical Charts
Health Care Quality
Patient Safety

PlumX Metrics

Abstract

Objective: to assess the quality of the written communication of the multiprofessional team in a Unit for Mechanical Ventilation Dependents at a public pediatric hospital. Methods: a quantitative and descriptive research study conducted at a Public Pediatric Hospital, in four stages, namely: identification and prioritization of a quality problem; analysis of the causes of the problem; development of criteria to evaluate the quality level; and assessment of the quality level. Results: 75.0% of the cases of criterion non-compliance are related to date and time recording and to use of electronic medical charts by nurses, physicians and nursing technicians. Physiotherapists presented 32.3% non-compliance in identification of the professionals; among the physicians, the percentage was 8.3%; in the nurses, 68.3%; and in the nursing technicians, 86.7%. Conclusions: absence of date and time in the physicians' and Nursing records was observed, as well as low adherence by the physicians to night evolution in electronic medical charts, and limited access and use of this system by the Nursing team.

https://doi.org/10.17665/1676-4285.20226587
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