Keywords
Humanization
Health personnel
Health services
Nursing
How to Cite
Abstract
Objective: To map the emotional competencies of healthcare professionals described in studies on humanization in health services.Method: A scoping review protocol, conducted according to JBI guidelines and registered on the Open Science Framework. Research question: "What are the emotional competencies of professionals, described in the literature, for humanization in health services?". Documents addressing the emotional competencies of healthcare professionals aimed at humanization will be considered for inclusion, with no language or period restrictions. The exclusion criteria are: full text unavailable electronically or after two contact attempts with the authors; websites/portals with restricted access; books, book chapters, and research projects. Preliminary searches were conducted in two widely used databases. After completing the searches, the results will be exported to the Zotero reference manager to remove duplicates and then imported into Rayyan. Screening, selection, and data extraction will be performed by two independent researchers. Conflicts between reviewers will be resolved by a third researcher who did not participate in the previous stages. The data presentation will follow the PRISMA-ScR flowchart, supplemented by tables, charts, and narrative and descriptive analyses.
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