Abstract
Objective: To develop and validate the content of the Nursing Result (RE) "Customer Satisfaction: The Delivery Process". Method: Methodological study of RE content validation by nine specialists, using the Content Validity Index (CVI) in 33 puerperal women. Results: The final version of the RE was composed of 25 indicators. The CVI was greater than or equal to 0.8 for all criteria evaluated for most indicators after the second evaluation of the specialists. Discussion: The RE "Customer Satisfaction: Delivery Process" was defined as "an extension of the positive perception of women regarding the care provided by the health team during the delivery process". Conclusion: It is considered that the use of RE nursing outcomes classification although recent in our care practice, represents a possibility to evaluate care related to the delivery process.
References
Costa DGd, Moura GMSSd, Moraes MG, Santos JLGd, Magalhães AMMd. Satisfaction attributes related to safety and quality perceived in the experience of hospitalized patients. Rev Gaúcha Enferm (Online) [internet]. 2020 [Cited 2020 Set 07] ;41(spe):e20190152. Avaiable from: https://www.scielo.br/pdf/rgenf/v41nspe/pt_1983-1447-rgenf-41-e20190152.pdf. doi: https://doi.org/10.1590/1983-1447.2020.20190152.
Mueller CG, Webb PJ, Morgan S. The Effects of Childbirth Education on Maternity Outcomes and Maternal Satisfaction. J Perinat Educ (Online) [internet]. 2020 [Cited 2020 Set 12];29(1):16-22. Avaiable from: https://connect.springerpub.com/content/sgrjpe/29/1/16. doi: https://doi.org/10.1891/1058-1243.29.1.16
Rocha ES, Ventura CA, de Godoy S, Mendes IA, Trevizan MA. Ethical issues in hospital clients' satisfaction: a Brazilian perspective. Nurs Ethics (Online) [internet]. 2015 [Cited 2020 Ago 07];22(2):188-93. Avaiable from: https://pubmed.ncbi.nlm.nih.gov/24878574/. doi: https://doi.org/10.1177/0969733014533235
Nair D, Sharma S, Santhalakshmi V. An Exploratory Study to Assess the Factors Contributing to Maternal Childbirth Satisfaction with Delivery Services among Postnatal Mothers at Selected Hospital in Mohali, Punjab. Int J Nurs Educ (Online) [internet]. 2019 [Cited 2020 Set 10];11(3):7-11. Avaiable from: http://www.indianjournals.com/ijor.aspx?target=ijor:ijone&volume=11&issue=3&article=002. doi: https://doi.org/10.5958/0974-9357.2019.00055.2
Moorhead S, Johnson M, Maas M, Swanson E. Nursing Outcomes Classification (NOC). 5ª ed. São Paulo: Elsevier; 2016.
Pasquali L. Principles of elaboration of psychological scales. Rev Psiq Clin. 1998; 25(5):206-13.
Alexandre NM, Coluci MZ. Content validity in the development and adaptation processes of measurement instruments. Cien Saude Colet (Online) [internet]. 2011 [Cited 2019 Mai 12];16(7):3061-8. Avaiable from: https://www.scielo.br/scielo.php?pid=S1413-81232011000800006&script=sci_abstract. doi: https://doi.org/10.1590/S1413-81232011000800006.
Coluci MZ, Alexandre NM, Milani D. Construction of measurement instruments in the area of health. Cien Saude Colet (Online) [internet]. 2015 [Cited 2020 Set 07];20(3):925-36. Avaiable from: https://www.scielo.br/scielo.php?pid=S1413-81232015000300925&script=sci_abstract. doi: https://doi.org/10.1590/1413-81232015203.04332013.
Gönenç İM, Dikmen HA. Effects of Dance and Music on Pain and Fear During Childbirth. J Obstet Gynecol Neonatal Nurs (Online) [internet]. 2020 [Cited 2020 Set 07];49(2):144-53. Avaiable from: https://pubmed.ncbi.nlm.nih.gov/32057687/. doi: https://doi.org/10.1016/j.jogn.2019.12.005
Herdman TH, Kamitsuru S. NANDA Nursing Diagnoses: definitions and classification 2018-2020. 11th ed. Porto Alegre: Artmed; 2018.
ICE. National Institute of Care Excelence- Pain relief in labour (Online) [internet]. 2020 [Cited 2020 Set 11]. Avaiable from: https://pathways.nice.org.uk/pathways/intrapartum-care/pain-relief-in-labour
Emelonye AU, Vehviläinen-Julkunen K, Pitkäaho T, Aregbesola A. Midwives' perceptions of partner presence in childbirth pain alleviation in Nigeria hospitals (Online) [internet]. Midwifery. 2017 [Cited 2020 Set 11];48:39-45. Avaiable from: https://pathways.nice.org.uk/pathways/intrapartum-care/pain-relief-in-labour. doi: https://doi.org/10.1016/j.midw.2017.03.004.
Sharma G, Penn-Kekana L, Halder K, Filippi V. An investigation into mistreatment of women during labour and childbirth in maternity care facilities in Uttar Pradesh, India: a mixed methods study. Reprod Health (Online) [internet]. 2019 [Cited 2020 Set 02];16(1):1-16. Avaiable from: https://pubmed.ncbi.nlm.nih.gov/30674323/. doi: https://doi.org/10.1186/s12978-019-0668-y.
Mondy T, Fenwick J, Leap N, Foureur M. How domesticity dictates behaviour in the birth space: Lessons for designing birth environments in institutions wanting to promote a positive experience of birth. Midwifery (Online) [internet]. 2016 [Cited 2020 Set 03];43:37-47. Avaiable from: https://pubmed.ncbi.nlm.nih.gov/27842228/. doi: https://doi.org/
Hernández López AB, Muriel Miguel C, Fernández‐Cañadas Morillo A, López Lapeyrere C, Pérez Medina T, Salcedo Mariña Á, et al. Efficacy of "optimal hydration" during labor: HYDRATA study protocol for a randomized clinical trial. Research Nur Health (Online) [internet]. 2020 [Cited 2020 Set 11];43(1):8-16. Avaiable from: https://pubmed.ncbi.nlm.nih.gov/31793019/. doi: https://doi.org/10.1002/nur.21998
Ciardulli A, Saccone G, Anastasio H, Berghella V. Less-Restrictive Food Intake During Labor in Low-Risk Singleton Pregnancies: A Systematic Review and Meta-analysis. Obstetrics Gynecology (Online) [internet]. 2017 [Cited 2020 Set 12];129(3):473-80. Avaiable from: https://pubmed.ncbi.nlm.nih.gov/28178059/#:~:text=Conclusion%3A%20Women%20with%20low%2Drisk,increase%20the%20incidence%20of%20vomiting. doi: https://doi.org/10.1097/AOG.0000000000001898
M Mannava P, Durrant K, Fisher J, Chersich M, Luchters S. Attitudes and behaviours of maternal health care providers in interactions with clients: A systematic review. Global Health (Online) [internet]. 2015 [Cited 2020 Set 21];11(1):45-56. Avaiable from: https://pubmed.ncbi.nlm.nih.gov/26276053/. doi: https://doi.org/10.1186/s12992-015-0117-9
White VanGompel E, Wang C, Datta A, Perez S, Cape V, Main E. Measuring labor and delivery unit culture and clinicians' attitudes toward birth: Revision and validation of the Labor Culture Survey. Birth: Issues Perin Care (Online) [internet]. 2019 [Cited 2020 Set 11];46(2):300-10. Avaiable from: https://pubmed.ncbi.nlm.nih.gov/30407646/. doi: https://doi.org/10.1111/birt.12406
Raipuria HD, Lovett B, Lucas L, Hughes V. A Literature Review of Midwifery-Led Care in Reducing Labor and Birth Interventions. Nurs Women Health (Online) [internet]. 2018 [Cited 2019 Nov 07];22(5):387-400. Avaiable from: https://pubmed.ncbi.nlm.nih.gov/30194924/ doi: https://doi.org/10.1016/j.nwh.2018.07.002
Teskereci G, Yangın H, Akpınar A. Experiences of women regarding vaginal examination during labor: A qualitative study. Health Care Women Int (Online) [internet]. 2020 [Cited 2020 Set 24];41(1):75-88. Avaiable from: https://pubmed.ncbi.nlm.nih.gov/31204890/. doi: https://doi.org/10.1080/07399332.2019.1590361.
This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright (c) 2021 Array