Frequent-users of emergency department: a mixed-methods observational retrospective study in Emilia-Romagna (Italy)
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Pesquisa sobre Serviços de Saúde
Prevenção de Doenças
Níveis de Saúde
Determinantes Sociais de Saúde. Investigación sobre Servicios de Salud
Prevención de Enfermedades
Niveles de Salud
Determinantes Sociales de la Salud. Health Services Research
Disease Prevention
Levels of Health
Social Determinants of Health.

PlumX Metrics


Background. The overcrowding of Emergency Departments (EDs) represents a major concern in Italy. Frequent users (FUs) contribute to overcrowding, wasting health care resources. Objective. To describe the characteristics of FUs and to evaluate the reliability of the ED information systems. Design. An observational single-centre retrospective study.Methods. A quali-quantitative analysis of medical records from FU admissions to the ED in a 15-month period at a Teaching Hospital in Italy.
Conclusions. The adoption of a patient-centred approach oriented towards chronic conditions could result in richer information and better management of FUs.
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Ministero della Salute - Agenzia Nazionale per i Servizi Sanitari Regionali. Programma Nazionale Esiti – PNE.

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