Management impact of staff turnover in the view of nurses: an exploratory study

Abstract

The staff turnover affects the work of the nurse, so how do the nurses manage staff turnover in their team? Aim: To identify the perceptions of nurses of the management of the turnover of nursing staff in their operational units. Method: A descriptive exploratory study with a qualitative approach, conducted with nurses working in the inpatient units of a university hospital. Results: The testimonies indicate a concern with the quality of care provided, work overload, developed skills and staff management. Discussion: Changes in personnel show to the managers new points to note in their work process, as a more active supervision to the newly admitted workers and service training, which results in a work overload. The findings suggest that job turnover affects the work process, and these changes are experienced and managed in different ways, according to each nurse.