Welcoming in the psychosocial care network: a descriptive-exploratory study
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Parecer Consubstanciado do CEPE (Português (Brasil))

Keywords

User Embracement
Health Services
Mental Health
Deinstitutionalization. Acogimiento
Servicios de Salud
Salud Mental
Desinstitucionalización. Acolhimento
Serviços de Saúde
Saúde Mental
Desinstitucionalização.

Abstract

Objective: To describe the welcoming practices and strategies implemented in the Psychosocial Care Network to individuals experiencing the process of mental illness. Method: A descriptive, exploratory and qualitative study conducted from December 2017 to February 2018, with 10 healthcare professionals from the Psychosocial Care Network of a city in the State of Pernambuco. The data were collected by means of semi-structured interviews, non-participating observation and field diary records, and analyzed according to discursive textual analysis. Results: The predominant welcoming practices were qualified listening, bonding and dialogue. Consonance with the National Policy of Humanization and with the model of psychosocial attention was identified. Conclusion: Permanent education enables that practices related to the biomedical model are not reproduced. Qualified listening and dialogue are essential to know the patient’s history and to establish a connection with him/her.
https://doi.org/10.17665/1676-4285.20206374
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