Overall aim: to propose organizational guidelines for the management actions associated with nursing care based on problem situations identified by nurses of the Nephrology and Renal Transplantation Center (CRNTR) via the analysis of critical incidents. Specific aims: To describe the management actions of care provision performed by nurses in the CRNTR; to characterize the problem situations faced by nurses performing care provision management actions in the CRNTR; to discuss problem situations, behaviors and consequences in the implementation of management actions of nursing care performed by nurses in the CRNTR. Method: a descriptive, qualitative-approach research, performed through the use of the Critical Incident Analysis (CIA) method. The data will be collected using semi-structured interviews with nurses of a university hospital CRNTR. For data analysis and organization, the Alceste 4.9 software will be used.
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