Cover Image

Managerial Communication in Hospital Nursing: Obstacles and Strategies to Overcome Them

José Luís Guedes dos Santos, Adelina Giacomelli Prochnow, Dalva Cezar da Silva, Sonia da Silva Reis Cassettari, Soeli Teresinha Guerra, Alacoque Lorenzini Erdmann

Abstract


Aim: understanding communication difficulties facing nurses in their general duties in a hospital context and the strategies used to overcome these difficulties. Method: a descriptive study using a qualitative approach which included 19 nurses from a university hospital, using a vignette and semi-structured interviews for collecting data and thematic analysis as the technique for data analysis. Results: the participants considered the main difficulties were: fragmentation of work processes; work shifts; resistance to change and work team involvement. In light of these problems, a number of workshops and training programs were held covering topics such as communication, formalization of actions/conduct, and optimization of written/verbal communication. Conclusion: the study shows the nurses’ need to improve their managerial communication skills by understanding the importance of interpersonal relations and skills in dealing with people.

Keywords


managerial communication; Nursing management.

References


Peres AM, Montezeli JH, Kalinowski CE, Cunha ICKO. Competências gerenciais do enfermeiro. PROENF Gestão 2011;1(2):9-32.

Erdmann AL, Backes DS, Minuzzi H. Care management in nursing under the complexity view. On-line Braz J Nurs [serial on the Internet]. 2008 [cited 2011 December 14]; 7(1). Available from: http://www.uff.br/objnursing/index.php/nursing/article/view/1033.

Peruzzolo AC. A comunicação como encontro. Bauru: EDUSC; 2006.

Schernerhorn Junior JR, Hunt JG, Osborn RN. Fundamentos do comportamento organizacional. 2ª ed. Porto Alegre: Bookman; 2008.

Braga EM, Silva MJP. Competent communication – a view of nurse experts in communication. Acta Paul Enferm. 2007;20(4):410-14.

Santos JLG, Prochnow AG, Lima SBS, Leite JL, Erdmann AL. Communication conceptions in Hospital Nursing Management between head nurses in a University Hospital. Rev Esc Enferm USP.2011;5(4):959-65.

Mahon M, Nicotera A. Nursing communication and conflict: avoidance of the preferred strategy. Nurs Adm Q 2011,35(2):152-63.

Weeks H. Falhas na comunicação: o guia que irá ajudá-lo a identificar os problemas e melhorar sua comunicação no dia-a-dia. Rio de Janeiro: Elsevier; 2009.

Minayo MCS. O desafio do conhecimento: pesquisa qualitativa em saúde. 12ª ed. São Paulo: Hucitec; 2010.

Hall K. Os 4Cs nos negócios: maneiras rápidas e simples de administrar equipes e projetos nas organizações. São Paulo: Editora Gente; 2009.




DOI: https://doi.org/10.5935/1676-4285.20120034

Comments on this article

View all comments