This is a Professional Master’s dissertation project on Education in Health, Fluminense Federal University. Aims: to identify the work processes of professionals in the Primary Care context as regards the production and use of health records; to discuss the importance of information management in a healthcare setting and its relevance to the quality of nursing records. Method: this is a descriptive exploratory study using a qualitative approach of three healthcare units in the city of Rio de Janeiro. The subjects are 12 nursing professionals who operate in these units. Data will be collected by semi-structured interviews between December 2015 and January 2016, and will be processed using content analysis.