MARQUES, Giselda Q. Demands of the emergency services and the work process in open-door services. Online Brazilian Journal of Nursing, Niterói (RJ), v. 4, n. 3, 2005. DOI: 10.17665/1676-4285.200538. Disponível em: https://objnursing.uff.br/nursing/article/view/38. Acesso em: 18 abr. 2026.